Support
We're here to help with any questions or issues you may have.
Common Questions
How do I analyze a song?
On the web, upload an audio or video file. The mobile app also supports recording and video links. Soonic estimates piano notes and chords, with hand assignments where available.
What file formats are supported?
We support MP3, WAV, M4A audio files, and MP4, MOV, WebM video files. A Breakdown covers up to 90 seconds for 1 credit, or a whole song up to 5 minutes for 2 credits (1 Pro credit on Pro).
How do credits work?
New accounts get 3 free credits. Credit packs add credits that never expire (1 credit = 1 Breakdown of up to 90 seconds). Pro gives you 40 Pro credits a month, used before your bought credits.
What's your refund policy?
View our full refund policy here.